We offer 24/7 support via WhatsApp chat to assist you with product details, order tracking, installation guidance, and after-sales queries. Our team is always ready to help you anytime.

If your product arrives damaged, please email us within 24 hours of delivery at info.sparkyz@gmail.com with clear photos and an unboxing video showing the damage.

After verification:

1) We will arrange a pickup of the damaged product

1) A new replacement piece will be sent to you

# Please note:

1) We do not offer refunds

2) If the damage is caused after delivery or due to customer handling, replacement charges will apply and will be added to your replacement order

Yes, exchanges are allowed. However, delivery charges will apply for all exchange requests.

Before approving an exchange:

1) The product will be inspected for scratches, damage, or signs of use

2) The item must be returned in its original condition and packaging

Please note:

1) If any scratches or damage are found during inspection, additional charges will apply

2) Exchange requests with damaged or altered products may be subject to extra costs

If your discount code isn’t working, please double-check that it’s entered correctly and hasn’t expired. Make sure your order meets all offer conditions (such as minimum purchase value or product eligibility). If the issue continues, contact our support team, and we’ll be happy to help.

If your discount code isn’t working, please check that it’s entered correctly and hasn’t expired. Make sure your order meets all offer conditions such as minimum order value or product eligibility. If the issue continues, contact our support team for assistance.

Currently, we do not offer expedited or express shipping. All orders are processed and shipped using our standard delivery timelines. We appreciate your understanding.